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Soul Flower > Customer Service

Customer Service

Contact Soul Flower:
Order online 24 hours a day or
Toll Free: 1.866.294.8074 M-F, 9:00-5:00 central
Local and international phone: 651-251-1028
Customer Service Hours: M-F, 9:00-5:00 central
yourbuds@soul-flower.com

Soul Flower
801 Boone Ave N
Golden Valley, MN 55427


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How do I place an order?
order online order by phone order by fax order by mail

Order Online: The fastest and easiest way to order.
Order by Phone: Choose your products and call us toll free at 1-866-294-8074 between the hours of 9-5 CST.
Order by Mail or Fax: Print a mail order form and fax or mail it to us.

How can I view and track my orders?
You can view your order history, order status and tracking numbers at our Order Status Page. You can view your orders by logging in if you created a customer account, or you can search using the e-mail and billing zip code that you used when you placed your order.

What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, Paypal, check, or money order. Just select a payment method when you check out. To pay with money order or check, select "money order" as the payment type when you check out. We will ship your goods upon receipt of your money order, personal checks are held 10 days for processing.

How can I determine my size?
Our products are designed and manufactured by a number of different companies, so sizing varies based on the product. While this chart gives you a general idea of how our sizing works, we measure each individual product, so please refer to the measurements in each product description for exact sizing specifications. All measurements are in inches.

  

How & where are your products made?
We carry products from a large number of different designers & manufacturers, including our own Soul Flower brand. Most of our products fall into categories such as organic cotton, hemp, recycled/upcycled, Fair Trade, USA Made, and eco-friendly. Every product we sell is thoughtfully selected to be sure it is responsibly made in a fair working environment, and we choose designers who have similar philosophies in the production of their products. We do our best to put specific info in the descriptions of each product, but if you have a question about a particular product and how or where it is made, please email us at yourbuds@soul-flower.com

How much does shipping cost, and how long will it take?
We have several options you can choose for shipping, depending on how fast you need to receive your order. We are located in St. Paul, MN so the closer you live to us, the faster you will receive your goods. Orders are generally shipped the next business day after the order is placed.

USPS Standard Mail - $4.95 - This option is available for orders under 1 pound, delivery time is usually 2-7 days depending on your distance from St Paul, MN

USPS Priority Mail - $7.95 - This is a flat rate for any size order, anywhere in the US. Delivery time is usually 2-4 days depending on your distance from St Paul, MN

UPS 2-Day - Delivery is 2 business days from the date your order is shipped. Orders with 2-day shipping always ship the next business day after the order is placed. Shipping cost is calculated at checkout based on weight and distance, and starts at $20

UPS Overnight - Delivery is 1 business day from the date your order is shipped. Orders with Overnight shipping always ship the next business day after the order is placed. Shipping cost is calculated at checkout based on weight, and distance and starts at $40

Do you ship internationally?
Yes, we ship to many international locations. When you place your order, choose your country & our system will calculate a shipping estimate as you check out. To see the countries we currently ship to, click here. International shipping costs start at $20, and are based on weight, and how far they need to travel. This cost includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country.If you have questions about international shipping, email customer service.

How do I return or exchange an item?

Within 45 days of receipt of your order, you may return any item, in new condition, to Soul Flower for a refund, store credit (gift certificate), or exchange. Sale merchandise may be returned for an exchange or store credit only.

Shipping fees are not refundable except in the case of incorrect or damaged merchandise. In this case, please e-mail customer service at yourbuds@soul-flower.com for assistance.

You are responsible for the cost of return shipping. If you are making an exchange Soul-Flower will pay the postage to send the exchanged items back to you. We recommend that you purchase delivery confirmation for your return package, to ensure your package gets to us safely.

Returns & exchanges will be processed within one week of our receipt of the items. You will receive e-mail notification when your return/exchange is complete.

There is a return & exchange form printed on the back of the invoice that came with your order. If you'd like to view or print a new one, click here

Can I have a copy of your catalog?
Absolutely! We publish two catalogs per year: Spring/Summer & Fall/Winter. You can view the current catalog online or join our mailing list to receive one. You can also join our email list for monthly updates and exclusive offers.

How can I create or find a wishlist?
Yes, you can get exactly what you wish for by using our wish list for your birthday, holiday, whatever the occasion! Simply create it & share it with your friends and family. To get started, choose one of the following options:
  • I already have a customer account! Sign in right here.

  • I want to create a wish list! Click right here.

  • I want to find someone's wish list! Click right here.
     

collapse Is it safe to use my credit card on this site?
Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account. We encrypt your information during checkout, and never store your credit card info online.
Note: You may have heard about the recent Heartbleed Bug vulnerability in the OpenSSL cryptographic software library. We do not, and have never, used the affected version of OpenSSL, so your Soul Flower account was not compromised, and you do not need to reset your password.

 

collapse Do you have an affiliate program?
We do. You can find all the details here.

collapse Do you sell wholesale?
Yes, and we would love to have our line of eco-friendly, custom designs represented in your store. We have a growing selection of items designed exclusively by Soul Flower available for wholesale purchase to qualified buyers. You can find all the details here.

What fun stuff do you have for your biggest fans?
Glad you asked! Check out our Fans Only Page for all sorts of good vibes. You'll find customer feeback, facebook posts and twitter feeds, Soul Flower graphics & wallpapers, a customer photo slideshow, our favorite links and more!

collapse What is your security / privacy policy?
Soul Flower collects customer information so that we can provide our services and products to our customers. When you give us your information, it is entered securely into our databases and cannot be accessed by other parties. We use a secure server to transfer and receive financial information. When asking for credit card or other sensitive information, we always redirect you to a secure server using 128-bit Secure Socket Layers (SSL) encryption to ensure all of your personal information remains secure while placing an order.

If you request and receive an email newsletter from us about our products, special offers, etc. and you do not wish to receive email from us in the future, please let us know by sending us an email at yourbuds@soul-flower.com or calling us at 866-294-8074. You can also click the link in each of our newsletters to opt out of future mailings. We will promptly remove you from our email list. We do not share, rent or sell email addresses.

We will only use your telephone number to contact you regarding orders you have placed. We do not share, rent or sell telephone numbers.

If you supply us with your postal address, you may receive our mail order catalog twice per year. If you do not wish to receive our catalog, please let us know by email or phone and we will promptly remove your name from our mailing list. We do not share, rent or sell mailing addresses.

We will post any changes to this policy on our Web site and always provide you with the ability to opt out of any mailings or email contact.