Contact Soul Flower:
Order online 24 hours a day or
Toll Free: 1.866.294.8074 M-F, 9:00-5:00 central
Local and international phone: 651-251-1028
Customer Service Hours: M-F, 9:00-5:00 central
801 Boone Ave N
Golden Valley, MN 55427
How do I place an order?
Order Online: The fastest and easiest way to order.
Order by Phone: Choose your products and call us toll free at 1-866-294-8074 between the hours of 9-5 CST.
How can I view and track my orders?You can view your order history, order status and tracking numbers at our Order Status Page. You can view your orders by logging in if you created a customer account, or you can search using the e-mail and billing zip code that you used when you placed your order.
What forms of payment do you accept?We accept Visa, Mastercard, Discover, American Express, Paypal, check, or money order. Just select a payment method when you check out. To pay with money order or check, select "money order" as the payment type when you check out. We will ship your goods upon receipt of your money order, personal checks are held 10 days for processing.
Do you have any coupons? How do I use them?We don't run coupons or sales very often, because we prefer to keep our everyday prices as low as possible, but when we do, we announce them through our email newsletter. To use an existing coupon, enter your coupon code in the "Use a Coupon" box on our Basket Page
How can I determine my size?Our products are designed and manufactured by a number of different companies, so sizing is always different based on the product. While this chart gives you a general idea of how our sizing works, please refer to the individual products for actual sizing specifications. All measurements are in inches.
How & where are your products made?We carry products from a large number of different designers & manufacturers, including our own Soul Flower brand. Most of our products fall into categories such as organic cotton, hemp, recycled/upcycled, Fair Trade, USA Made, and eco-friendly. Every product we sell is thoughtfully selected to be sure it is responsibly made in a fair working environment, and we choose designers who have similar philosophies in the production of their products. You can feel confident that each boho clothing item or funky retro fashion piece we carry was made in a fair and eco-friendly way. Read all about everything that we do to be environmentally friendly in our Eco Guide. We do our best to put specific info in the descriptions of each product, but if you have a question about a particular product and how or where it is made, please email us at firstname.lastname@example.org
How much does shipping cost, and how long will it take?We have several options you can choose for shipping, depending on how fast you need to receive your order. We are located in Minneapolis, MN so the closer you live to us, the faster you will receive your goods. Orders are generally shipped the next business day after the order is placed. For more detail visit our Shipping Info Page
Do you ship internationally?Yes, we ship to many international locations. When you place your order, choose your country & our system will calculate a shipping estimate as you check out. To see the countries we currently ship to, click here. International shipping costs start at $20, and are based on weight, and how far they need to travel. This cost includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country.If you have questions about international shipping, email customer service.
There is a return & exchange form printed on the back of the invoice that came with your order. If you'd like to view or print a new one, click here
Returns must be made within 45 days of receipt of your order.
Returns may only be made on unwashed and unworn product in new condition, or damaged/incorrect merchandise.
Regular (non-sale) merchandise may be returned for a refund, or store credit. Sale merchandise may be returned for an exchange or store credit only.
To make a return, fill out the return form on the back of your invoice and re-use the packaging we sent to you to mail it back to us. If you are returning your item because it is incorrect or damaged, contact customer service at email@example.com and we will assist you in shipping it back to us.
Exchanges must be made within 45 days of receipt of your order.
Exchanges may only be made on unwashed and unworn product in new condition, or damaged/incorrect merchandise.
To make an exchange, fill out the return form on the back of your invoice and re-use the packaging we sent to you to mail it back to us. As soon as we receive your package, we will process and ship your product to you free of charge.
If you are exchanging a product because it is incorrect or damaged, contact customer service at firstname.lastname@example.org and we will assist you in shipping it back to us.
If the item you’re returning costs less than the item we’re shipping to you, we’ll bill your card for the difference, unless you specify a different payment method.
Can I have a copy of your catalog?We rarely print paper catalogs (hugs to trees everywhere!) but you can view our latest online catalog or lookbook: here. Our product line changes so quickly so we can bring you the latest and greatest in funky, hippie and boho designs - the best way to see what we currently offer is to look through our website and join our email list. We do periodically mail postcards and other cool things to our buds, so please enter your address here for future mailings.
How can I create or find a wishlist?Yes, you can get exactly what you wish for by using our wish list for your birthday, holiday, whatever the occasion! Simply create it & share it with your friends and family. You can create, edit or search for a wishlist here.
Is it safe to use my credit card on this site?Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account. We encrypt your information during checkout, and never store your credit card info online.
Do you have an affiliate program?We do. You can find all the details here.
Do you sell wholesale?Yes, and we would love to have our line of eco-friendly, custom boho designs represented in a store near you. We have a growing selection of clothing items designed exclusively by Soul Flower available for wholesale purchase to qualified buyers. You can log in or apply for a wholesale account here.
If you request and receive an email newsletter from us about our products, special offers, etc. and you do not wish to receive email from us in the future, please let us know by sending us an email at email@example.com or calling us at 866-294-8074. You can also click the link in each of our newsletters to opt out of future mailings. We will promptly remove you from our email list. We do not share, rent or sell email addresses.
We will only use your telephone number to contact you regarding orders you have placed. We do not share, rent or sell telephone numbers.
If you supply us with your postal address, you may occasionally receive a catalog from us in the mail. If you do not wish to receive our catalog, please let us know by email or phone and we will promptly remove your name from our mailing list. We do not share, rent or sell mailing addresses or any other customer information.
We will post any changes to this policy on our Web site and always provide you with the ability to opt out of any mailings or email contact.