Soul Flower Wholesale: Customer Service

Soul Flower is an eco-conscious boho clothing and yoga wear brand with a simple philosophy: Be Kind, Be Soulful, and Be Yourself. Our passion is creating eco-friendly, comfort-focused fashions that reflect your spirit and respect mother earth. Founded in 1999 in Minnesota, we have followed the path of enriching the lifestyles of our customers by offering unique boho and yoga clothing. Today we continue to spread this positive vibe by offering wholesale yoga clothing and wholesale boho clothing to other like-minded boutiques and yoga studios across the country and abroad. Click here to see our clothing and find out more.

How do I place an order?

You must be an approved wholesaler to place an order with Soul Flower Wholesale. Click here to create an account and request wholesale pricing.

Once you are approved:

Order Online: The fastest and easiest way to order.
Order by Phone: Choose your products and call us at 651-251-1028

What is your minimum order size?

Our minimum wholesale order size is a $150.

How can I view and track my orders?

You can view your order history, order status and tracking numbers at our Order Status Page. You can view your orders by logging into your wholesale customer account, or you can search using the e-mail and billing zip code that you used when you placed your order.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express & Paypal for our wholesale boho clothing. We do offer net terms for some established customers.

Can I order from the retail categories?

Yes, but retail items must be ordered separately, and wholesale pricing is available only on those products designed and sold exclusively by Soul Flower. You can order retail items if you wish, but there is no discount on any item not contained in the wholesale categories. You will see "n/a" as the wholesale price for retail only products.

How much does shipping cost? How long will it take?
Do you ship internationally?
Can I pay for shipping with my own UPS account?

United States –
You choose your shipping method and the time it will take: most customers select UPS Ground shipping, but UPS 2-Day and Fed-Ex options are also available. If the shipment is small enough, USPS may also be an option. We send all UPS orders with carbon neutral shipping to offset our carbon footprint. Read more about our green practices and sustainable clothing eco-certifications.

International –
You choose your shipping method: orders can be shipping via USPS, UPS, or Fed-Ex. We do not currently ship DHL. You will receive a cost estimate for shipping at check out, but please note:
- We may adjust the shipping charge to the actual shipping cost after the package has been packed and weighed to account for discrepancies.
- Shipping cost only includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country.

For a list of countries we currently ship to, click here. If you have questions about international shipping, email customer service.

UPS Account Holders –
If you would prefer that we bill your shipping directly to your UPS account, include your UPS account number in the comments and special instructions section of the order.

Do you have a printed wholesale catalog?

We publish our linesheets online here. We currently do not print a wholesale catalog but release items real-time on our website and through our email list. Be sure you are part of our wholesale email list - request access here..

Can I use your product photos on my website?

As an authorized reseller of Soul Flower, you may use our online product and model photos on your e-commerce website. To access images for your website, follow the steps provided here. All model photo images, icons, descriptions, and logos are the property of Soul Flower, and copyrighted by us. Soul Flower reserves the right to monitor photo usage by resellers and request changes or updates.

Can I resell your products on Ebay or Amazon?

Sorry, no. We do not allow our brand to be resold on eBay, Etsy, Amazon, or other online marketplaces. Selling Soul Flower through your own online storefront is acceptable.

Can I return wholesale purchases?

Returns Policy: Soul Flower will only accept returns for damaged items or order processing errors within 14 days of shipping. Please contact [email protected] if there are issues with your order. Otherwise, we do not accept returns or exchanges on wholesale orders.

• Be sure to carefully inspect all merchandise upon receipt.
• Call for our Merchandise Claims Form to list any problems with your order.
• We appreciate your understanding that we cannot be held responsible for any claims regarding flawed items made outside of the 14 day time frame.
• If your package arrives damaged, please take photos of the damages and do not discard. We may need to have the carrier perform an inspection.

If you return items outside of the 14 day window or without authorization, we charge a 25% restock fee.

How & where are your products made?

We carry wholesale boho clothing from a large number of different designers & manufacturers, including our own Soul Flower Brand. Most of our products fall into categories such as organic cotton, hemp, recycled/upcycled, Fair Trade, USA Made, and eco-friendly. Every product we sell is thoughtfully selected to be sure it is responsibly made in a fair working environment, and we choose designers who have similar philosophies in the production of their products. You can feel confident that all the boho fashion we carry was made in a fair and eco-friendly way. Read all about everything that we do to be environmentally friendly in our Eco Guide. We do our best to put specific info in the descriptions of each product, but if you have a question about a particular product and how or where it is made, please email us at [email protected]

Is it safe to use my credit card on this site?

Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account.

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