Soul Flower Wholesale: Customer Service

Soul Flower is an eco-conscious boho clothing and yoga wear brand with a simple philosophy: Be Kind, Be Soulful, and Be Yourself. Our passion is creating eco-friendly, comfort-focused fashions that reflect your spirit and respect mother earth. Founded in 1999 in Minnesota, we have followed the path of enriching the lifestyles of our customers by offering unique boho and yoga clothing. Today we continue to spread this positive vibe by offering wholesale yoga clothing and wholesale boho clothing to other like-minded boutiques and yoga studios across the country and abroad. Click here to see our clothing and find out more.

How do I place an order?

You must be an approved wholesaler to place an order with Soul Flower Wholesale. Click here to create an account and request wholesale pricing.

Once you are approved:

Order Online: The fastest and easiest way to order.
Order by Phone: Choose your products and call us at 844-612-SOUL(7685) between the hours of 9-5 CST.

What is your minimum order size?

Our minimum wholesale order size is a $250 for an first time order and $200 thereafter.

How can I view and track my orders?

You can view your order history, order status and tracking numbers at our Order Status Page. You can view your orders by logging into your wholesale customer account, or you can search using the e-mail and billing zip code that you used when you placed your order.

Do you offer custom printing?

Yes! Our in house print shop can help with your custom printing needs. Get the details.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express & Paypal for our wholesale boho clothing. We do offer net terms for some established customers.

Can I order from the retail categories?

Yes, but retail items must be ordered seperately, and wholesale pricing is available only on those products designed and sold exclusively by Soul Flower. You can order retail items if you wish, but there is no discount on any item not contained in the wholesale categories. You will see "n/a" as the wholesale price for retail only products.

How much does shipping cost, and how long will it take?

All wholesale orders will be charged the actual shipping cost. Most ship via UPS Ground, unless a different method is requested. Orders are processed within 2 weeks of the order date, but typically ship the following business day if the entire order is in stock. Delivery generally takes 2-6 days depending on your distance from Minneapolis, MN.

Can I pay for shipping with my own UPS account?

Yes, if you would like your shipping to be billed directly to your UPS account, include that account number in the comments field when you place your order. We do not ship Fed Ex or DHL. When we do use our house UPS account, we always use carbon neutral shipping to offset our carbon footprint. Read more about our green practices and sustainable clothing eco-certifications.

Do you ship internationally?

Yes, we ship Soul Flower Wholesale to many international locations. When you place your order, choose your country & our system will calculate a shipping estimate as you check out. To see the countries we currently ship to, click here. Please note, international shipping costs are estimates, and may need to be adjusted on large orders. We will contact you if your actual shipping cost is higher or lower than the estimate. This cost includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country. If you have questions about international shipping, email customer service.

Do you have a printed wholesale catalog?

Yes, we print a wholesale boho clothing catalog twice per year, in the Spring and Fall. We can mail one to you once you have set up a wholesale account, or you can page through an online Soul Flower Wholesale catalog here.

Can I use your product photos on my website?

As an authorized reseller of Soul Flower, you may use our online product and model photos on your e-commerce website. To access images for your website, follow the steps provided here. All model photo images, icons, descriptions, and logos are the property of Soul Flower, and copyrighted by us. Soul Flower reserves the right to monitor photo usage by resellers and request changes or updates.

Can I resell your products on Ebay or Amazon?

Sorry, no. We do not allow our brand to be resold on eBay, Etsy, Amazon, or other online marketplaces. Selling Soul Flower through your own online storefront is acceptable.

Can I return wholesale purchases?

• Be sure to carefully inspect all merchandise upon receipt.
• Call for our Merchandise Claims Form to list any problems with your order.
• Don’t delay! Merchandise claims must be submitted within 14 days of delivery.
• We appreciate your understanding that we cannot be held responsible for any claims regarding flawed items made outside of the 14 day time frame.
• If your package arrives damaged, please take photos of the damages and do not discard. We may need to have the carrier perform an inspection.

Returns Policy: We do our best to quality check all your threads before shipping them out to you, but we understand that sometimes damages in production can occur. Soul Flower will only accept returns for damaged items or order processing errors.

• Return authorization is required.
• Merchandise returned without authorization will be charged a 25% restock fee.
• Please note that exchanges are no longer an option.

How & where are your products made?

We carry wholesale boho clothing from a large number of different designers & manufacturers, including our own Soul Flower Brand. Most of our products fall into categories such as organic cotton, hemp, recycled/upcycled, Fair Trade, USA Made, and eco-friendly. Every product we sell is thoughtfully selected to be sure it is responsibly made in a fair working environment, and we choose designers who have similar philosophies in the production of their products. You can feel confident that all the boho fashion we carry was made in a fair and eco-friendly way. Read all about everything that we do to be environmentally friendly in our Eco Guide. We do our best to put specific info in the descriptions of each product, but if you have a question about a particular product and how or where it is made, please email us at wholesale@soul-flower.com

Is it safe to use my credit card on this site?

Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account.