Shipping and Handling Information

COVID-19 Updates

Last updated 6/16/2020

Safety Practices

We are safely shipping orders a few times per week. We have a small crew right now who are practicing social distancing, wearing masks, and washing hands often. We are staggering work hours and taking things slowly to make sure your shipment is safely packed. Expect some delays as we work through these times

Shipping Delays

Shipping is delayed. Even though we are doing our best to get products out to you quickly, most shipping is delayed up to a full week for delivery.

Returns/Exchanges

Due to COVID-19, all returns and exchanges packages will enter a 7-day quarantine period once we receive them. Please be patient and most returns will take 2 weeks or more to process. More details can be found here.

Customer Service

Due to our staggered working hours, we do not have customer service via phone. Instead, we're available via email at: yourbuds@soul-flower.com

We are located in Minneapolis, MN so the closer you live to us, the faster you will receive your goods. You will receive an email with tracking info as soon as your package has been shipped.

First Class - Small Item - $1.50 - First class mail, for small lightweight items. As of June 2020, delivery time is 7-10 days.

USPS Standard Mail - $4.95 - This option is available for orders under 13 ounces. As of June 2020, delivery time is 7-10 days.

USPS Priority Mail - $7.95 - This is a flat rate for any size order, anywhere in the US. As of June 2020, delivery time is 3-5 days depending on your distance from Minneapolis, MN, but the delivery date is not guaranteed and could take longer. This is our most popular shipping method.

UPS Ground - As of June 2020, delivery time is running up to 10 days depending on distance. Shipping cost is calculated at checkout based on weight and distance, and starts around $6.

UPS 2-Day - As of June 2020, delivery is 2-3 business days from the date your order is shipped but it is not guaranteed. Shipping cost is calculated at checkout based on weight and distance, and starts around $15.

UPS Overnight - Currently Unavailable

International - Orders shipped internationally are very delayed at this time, but should arrive within 3 weeks dependent on overseas shutdowns, customs, and delivery. Cost is calculated at checkout based on weight and distance, and starts at $20. This cost includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country.