Wholesale Customer Service
Contact Soul Flower:
Order online 24 hours a day or
Call Customer Service: 844-612-SOUL(7685) M-F, 9:00-5:00 central
Customer Service Hours: M-F, 9:00-5:00 central
801 Boone Ave N
Golden Valley, MN 55427
How do I place an order?
You must be an approved wholesaler to place an order with soul-flower.com. Click here to create an account and request wholesale pricing.
Once you are approved:
Order Online: The fastest and easiest way to order.
Order by Phone: Choose your products and call us at 844-612-SOUL(7685) between the hours of 9-5 CST.
What is your minimum order size?
There is a $150 minimum on all wholesale orders.
How can I view and track my orders?
You can view your order history, order status and tracking numbers at our Order Status Page. You can view your orders by logging into your wholesale customer account, or you can search using the e-mail and billing zip code that you used when you placed your order.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express & Paypal. We do offer net terms for some established customers.
Can I order from the retail categories?
Yes, but retail items must be ordered seperately, and wholesale pricing is available only on those products designed and sold exclusively by Soul Flower. You can order retail items if you wish, but there is no discount on any item not contained in the wholesale categories. You will see "n/a" as the wholesale price for retail only products.
How much does shipping cost, and how long will it take?
All wholesale orders will be charged the actual shipping cost. Most ship via UPS Ground, unless a different method is requested. Delivery generally takes 2-6 days depending on your distance from Minneapolis, MN.
Can I pay for shipping with my own UPS account?
Yes, if you would like your shipping to be billed directly to your UPS account, include that account number in the comments field when you place your order. We do not ship Fed Ex or DHL.
Do you ship internationally?
Yes, we ship to many international locations. When you place your order, choose your country & our system will calculate a shipping estimate as you check out. To see the countries we currently ship to, click here. Please note, international shipping costs are estimates, and may need to be adjusted on large orders. We will contact you if your actual shipping cost is higher or lower than the estimate. This cost includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country. If you have questions about international shipping, email customer service.
Do you have a printed wholesale catalog?
Yes, we print a wholesale catalog twice per year, in the Spring and Fall. We can mail one to you once you have set up a wholesale account, or you can page through an online wholesale catalog here.
Can I use your product photos on my website?
Sorry, no. All photo images, icons, descriptions, and logos are the property of Soul Flower, and cannot be used on other websites, social media sites, or catalogs.
Can I resell your products on Ebay or Amazon?
Sorry, no. We do not allow our brand to be resold on eBay, Etsy, Amazon, or other online marketplaces.
Can I return wholesale purchases?
We do our best to quality check all your threads before shipping them out to you, but we understand that sometimes damages in production can occur. Soul Flower will only accept returns for damaged items or order processing errors.
- Be sure to carefully inspect all merchandise upon receipt.
- Call for our Merchandise Claims Form to list any problems with your order.
- Don’t delay! Merchandise claims must be submitted within 14 days of delivery.
- We appreciate your understanding that we cannot be held responsible for any claims regarding flawed items made outside of the 14 day time frame.
- If your package arrives damaged, please take photos of the damages and do not discard. We may need to have the carrier perform an inspection.
- Return authorization is required.
- Merchandise returned without authorization will be charged a 25% restock fee.
- Please note that exchanges are no longer an option.
Where are your products made?
From start to finish, we work hard to ensure our product is thoughtfully made. Our production is mostly US-based. When we do import, we choose manufacturers with philosophies similar to ours and with fair working conditions. Additionally, all of our designs are printed in small batches right here in the US by companies who care about eliminating as much waste as possible. A little kindness goes a long way. If you have a question about a specific product, please email or call.
Is it safe to use my credit card on this site?
Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account.