*MARKER* 0

Wholesale Customer Service

Contact Soul Flower:
Order online 24 hours a day or
Call Maddie: 952-679-7758 M-F, 9:00-5:00 central
Customer Service Hours: M-F, 9:00-5:00 central
wholesale@soul-flower.com

Soul Flower
801 Boone Ave N
Golden Valley, MN 55427


Show all answers     Hide all answers

How do I place an order?

Order Online: The fastest and easiest way to order.
Order by Phone: Choose your products and call Maddie at 952-679-7758 between the hours of 9-5 CST.

What is your minimum order size?

There is a $150 minimum on all wholesale orders.

How can I view and track my orders?
You can view your order history, order status and tracking numbers at our Order Status Page. You can view your orders by logging into your wholesale customer account, or you can search using the e-mail and billing zip code that you used when you placed your order.

What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express & Paypal. We do not offer net terms, orders must be paid before shipping.

Can I order from the retail categories?

Yes, but retail items must be ordered seperately, and wholesale pricing is available only on those products designed and sold exclusively by Soul Flower. You can order retail items if you wish, but there is no discount on any item not contained in the wholesale categories. You will see "n/a" as the wholesale price for retail only products.

How much does shipping cost, and how long will it take?
All wholesale orders will be charged the actual shipping cost. Most ship via UPS Ground, unless a different method is requested. Delivery generally takes 2-6 days depending on your distance from Minneapolis, MN.

Can I pay for shipping with my own UPS account?

Yes, if you would like your shipping to be billed directly to your UPS account, include that account number in the comments field when you place your order. We do not ship Fed Ex or DHL.

Do you ship internationally?
Yes, we ship to many international locations. When you place your order, choose your country & our system will calculate a shipping estimate as you check out. To see the countries we currently ship to, click here. Please note, international shipping costs are estimates, and may need to be adjusted on large orders. We will contact you if your actual shipping cost is higher or lower than the estimate. This cost includes only the shipping fee, you are responsible for any import fees and taxes charged by your home country. If you have questions about international shipping, email customer service.

Do you have a printed wholesale catalog?

Yes, we print a wholesale catalog twice per year, in the Spring and Fall. We can mail one to you once you have set up a wholesale account, or you can page through an online wholesale catalog here.

Can I use your product photos on my website?

Sorry, no. All photo images, icons, descriptions, and logos are the property of Soul Flower, and cannot be used on other websites, social media sites, or catalogs.

Can I return wholesale purchases?

All returned or refused items will be charged a 15% restock fee.

Merchandise claims must be postmarked within 14 days of receiving your order.
All items being returned must be in new, sellable condition with no markings on the items or on the included hanger tags. Any item returned to us in a condition that is not new will be sent back to you and will include a shipping charge.
Items received after 14 days will be returned to the sender unless given prior approval by Soul Flower. A shipping charge will be added to your account for any items that must be returned to you.
We appreciate your understanding that we cannot be held responsible for any claims regarding flawed items made outside of the 14 day time frame.

You are responsible for the cost of return shipping. We recommend that you purchase delivery confirmation for any return package. Soul Flower cannot be held responsible for lost return packages.

Shipping fees are not refundable except in the case of incorrect or damaged merchandise. In this case, please email wholesale@soul-flower.com or call Soul Flower customer service at 651-251-1028 before sending anything back to us.
Please note that exchanges are no longer an option.

Where are your products made?

From start to finish, we work hard to ensure our product is thoughtfully made. Our production is mostly US-based. When we do import, we choose manufacturers with philosophies similar to ours and with fair working conditions. Additionally, all of our designs are printed in small batches right here in the US by companies who care about eliminating as much waste as possible. A little kindness goes a long way. If you have a question about a specific product, please email or call.

collapse Is it safe to use my credit card on this site?
Yes, completely safe. This web site is secured using an SSL Digital Certificate. It is guaranteed 100% safe to use your Visa, Mastercard, Discover, American Express or PayPal account.

 

collapse Do you have an affiliate program?
We do. You can find all the details here.